TERMS AND CONDITIONS & SHIPPING

TERMS AND CONDITIONS

Delivery and Shipping  

Shipping is £5 - dispatched within 3 days

FREE shipping on orders over £100

UK   We will process orders within 3 working days and send purchases by Royal Mail 2nd class.

Returns Policy   

We want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy.

We accept returns dispatched within seven days of delivery in line with the Consumer Contracts Regulations 2014

Please email us on jeann.design@gmail.com if you have a problem when you receive your parcel and we will try and sort it out asap.

Items are returned at the buyer's own risk. It is recommended that you use a tracking service. All returns must be in their original condition, unworn and saleable and we cannot refund the carriage costs.

Postage will be refunded only if the item is faulty or an error has been made in the original order.

If there is a fault with your item, please inform us immediately and return the piece by insured and tracked carrier. We reserve the right to reject a claim if the complaint is considered unreasonable or of the customer's making.

  

Privacy Policy   

We retain customers' names, addresses and e-mail addresses so that they may be contacted if there is a problem or enquiry regarding an order. We will only contact a customer if they have expressly requested us to do so. We will never disclose any customer information to another party.